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FAQ

If you’re stuck or can’t find something on our website, don’t worry.

Here are some frequently asked questions that we’ve answered.

How do I place an order?

You can place an order by going to stoketiles and then adding a product to your cart. Follow the checkout process to complete your order.

Do you issue refunds?

If you receive damaged or incorrect tiles please inform us within 48 hours of delivery.We will either refund you or send replacements as quickly as possible. Delivery costs are non refundable. All return items occur a 30% restocking fee. Stoketiles will not collect any surplus or unwanted goods, the customer will be responsible for arranging the return of goods. Return tiles must be received during regular opening hours(Monday-Friday 8am-5pm) and must be in resalable condition, original packaging and returned within 28 days of purchase date. Special order items are non refundable. Deliveries are Kerbside only, our couriers will not enter your home.

How long does the delivery take?

A standard delivery takes 3-5 working days.

Special orders take approximately 4 weeks.

Can you calculate the tile area if I supply the measurements?

Yes, contact us here and we will be happy to assist.

Can you offer support and guidance?

Absolutely! We have tile experts within our team, who have over 20 years experience of tile fitting, and would be more than happy to share their knowledge and expertise with you.

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