The company offer a delivery service through third party contractors. Their standard delivery takes 2-3 working days. Special Orders can take up to 4 weeks. There is an option to schedule your delivery in advance.
The company cannot, under any circumstances, accept any financial demands from the buyer for late delivery or incorrect supply of goods. The company strongly recommends that you do not schedule a tradesman or tiler before the goods are received and checked.
It is the Companies expectation that the buyer, or their representative, will be at the delivery address to receive and sign for the goods.
It is the buyers responsibility to unpack and check the goods as soon as possible. Should any issues arise, the buyer must contact the Company directly on 01538 422404 or email info@stoketiles.co.uk. This should be no later than 2 days after the delivery. Failure to do so may result in additional costs for re-supply and re-deliever. In the unfortunate event that goods arrived damaged, it is the buyers responsibility to provide images of the broken items.
If for any reason only part of your order arrives, it is strongly recommended that you do not begin to fix any tiles in place until you have received the remaining goods. The Company cannot control manufacturers delivery times, shades or discontinuance of stocked lines.
It is the buyer’s responsibility to inform the Company of any potential obstructions to the delivery i.e. parking restrictions, uneven/gravelled drives, high-rise apartments, narrow roads etc. Failure to communicate all relevant information to the Company may result in a re-delivery and additional costs being incurred to the buyer.
Due to Health and Safety regulations, couriers are not able to take goods inside your home. All deliveries are curbside; where every effort will be made to deliver goods to your desired point. In the event of obstructions, such as gravelled driveways or steps, the delivery will be made to an alternative point that is accessible.
Free Delivery Available On All Orders Over £299
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