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Returns & Refunds

If you receive damaged or incorrect tiles please inform us within 48 hours of delivery. We will either refund you or send replacements as quickly as possible. Delivery costs are non refundable. All return items occur a 30% restocking fee. Stoketiles will not collect any surplus or unwanted goods, the customer will be responsible for arranging the return of goods. Return tiles must be received during regular opening hours (Monday-Friday 8am-5pm) and must be in a resaleable condition, original packaging and returned within 28 days of purchase date. Special order items are non refundable.

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